Returns & Exchanges
At Premium Cues, we stand behind the precision and quality of our equipment. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Securely pack your cue or accessories in the original protective packaging to prevent damage during transit, ensuring all tags and accessories are included.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.
Quality Inspection & Refund
Once our specialists verify the condition of the cue, we will process your refund or ship your exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing